Privacy Policy
Privacy Policy
How Vapor Club (vaporclub.ae) collects, uses, and protects your personal data when you shop with us across Dubai and the United Arab Emirates.
1Introduction
Vapor Club ("we", "us", "our") operates vaporclub.ae, a DED-licensed e-commerce platform based in Dubai International City, United Arab Emirates, offering disposable vapes, IQOS devices, Terea Heets, JUUL products, nicotine pouches, and related accessories to customers across Dubai, Abu Dhabi, Sharjah, and all seven emirates.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website, place an order, or otherwise interact with us. It is drafted to comply with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data ("PDPL") and applicable regulations issued by the UAE Telecommunications and Digital Government Regulatory Authority (TDRA).
By placing an order with us, you acknowledge that you have read and understood this Policy, along with our Terms & Conditions and Refund, Returns & Warranty Policy.
2Information We Collect
We collect information you provide directly and information gathered automatically when you browse our store.
| Category | Examples |
|---|---|
| Identity & Contact Data | Full name, mobile number, email address, delivery address, Emirate |
| Order Data | Products purchased, order value, order history, delivery preferences |
| Payment Data | Payment method selected (COD or card via our payment gateway) — we do not store full card numbers |
| Technical Data | IP address, browser type, device type, pages visited, referring URL |
| Communication Data | WhatsApp, phone, or email correspondence with our support team |
3How We Use Your Information
- To process, confirm, and deliver your orders across the UAE, including same-day Dubai delivery and 24-hour UAE-wide delivery
- To communicate order confirmations, delivery updates, and Cash on Delivery arrangements
- To respond to customer support enquiries and resolve complaints
- To improve our website, product catalog, and overall shopping experience
- To detect and prevent fraud, abuse, or unauthorized transactions
- To comply with legal and regulatory obligations under UAE law
4Age Verification (18+)
5Cookies & Tracking
Our website uses cookies and similar technologies to keep you signed in, remember your cart, and understand how visitors use our store so we can improve it.
Types of cookies we use
- Essential cookies — required for checkout, cart, and account functionality
- Analytics cookies — help us understand site traffic and product performance
- Marketing cookies — used for remarketing and relevant offers
You can control or disable cookies through your browser settings at any time; note that some features of the site may not function properly if cookies are disabled.
6Sharing Your Information
We do not sell your personal data. We may share limited information with:
- Delivery and logistics partners, solely to fulfil your order across the UAE
- Payment processors, to securely complete card transactions
- IT and hosting providers who support our website infrastructure
- UAE government or regulatory authorities, where required by law
7Delivery & Payment Data
Your delivery address and contact number are shared only with our courier partners for the purpose of completing same-day and next-day delivery within the UAE. For Cash on Delivery orders, no card data is collected. For card payments, transactions are processed through a secure, PCI-compliant payment gateway — Vapor Club does not store your full card details on its own servers.
8Data Security
We apply reasonable technical and organizational safeguards — including secure hosting, restricted access, and encrypted checkout — to protect your personal data against unauthorized access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
9Your Rights Under UAE Law
Under the PDPL, you have the right to:
- Request access to the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your data, subject to legal retention requirements
- Withdraw consent to marketing communications at any time
- Object to or restrict certain processing of your data
To exercise any of these rights, please reach out via our contact details below.
10Data Retention
We retain personal data only for as long as necessary to fulfil the purposes described in this Policy — including order processing, warranty/support follow-up, and compliance with UAE tax and commercial record-keeping obligations — after which it is securely deleted or anonymized.
11Related Policies
This Privacy Policy works alongside our other store policies. Please review them for full clarity on your order, returns, and account with us.
12Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or UAE legal requirements. The updated version will be posted on this page with a revised "Last Updated" date. We encourage you to review this page periodically.
13Frequently Asked Questions
14Contact Us
If you have any questions about this Privacy Policy or how your data is handled, reach out to us: