Browse our catalog, add items to your cart, and proceed to checkout. Enter your delivery address and contact number, choose Cash on Delivery or card payment, and confirm your order. You'll receive a confirmation shortly after.

We accept Cash on Delivery (COD) across the UAE, as well as secure card payments through our PCI-compliant payment gateway. We do not store your full card details on our servers.

There's no strict minimum to place an order, though orders above a certain value may qualify for free or discounted delivery. Any applicable threshold is shown at checkout before you confirm.

Yes, as long as it hasn't been dispatched yet. Message us on WhatsApp with your order number as soon as possible and we'll update or cancel it before it ships.

Dubai orders placed before our daily cut-off are typically delivered same-day. The rest of the UAE — Abu Dhabi, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, and Fujairah — usually receives orders within 24 to 48 hours.

Yes, we deliver across all seven emirates in the UAE. See our Contact Us page for a full delivery-time breakdown by emirate.

Yes. Once your order is dispatched, we'll send you delivery updates via WhatsApp or phone. You can also message us anytime with your order number for a status check.

Delivery fees, if any, depend on your emirate and order value, and are always shown clearly at checkout before you confirm your order — there are no hidden charges.

Yes. All our products contain nicotine and are strictly restricted to customers aged 18 and above, in line with UAE federal tobacco control regulations. Age may be verified at the point of delivery, and orders can be refused if age cannot be confirmed.

Yes, vaping and heated tobacco products are legally sold in the UAE to adults aged 18+, subject to UAE tobacco control regulations. We operate as a DED-licensed e-commerce platform based in Dubai.

Your data is collected and protected in line with UAE Federal Decree-Law No. 45 of 2021 on data protection. Full details are in our Privacy Policy.

We offer disposable vapes, IQOS heated tobacco devices, Terea Heets, JUUL products, nicotine pouches, and related accessories — all sourced and sold in compliance with UAE regulations.

Yes, all products listed on vaporclub.ae are sourced as genuine, authentic stock. We do not sell counterfeit or grey-market items.

Restocks happen regularly. Message us on WhatsApp to ask about expected restock timing, or check back on the product page for updated availability.

Opened or used nicotine products cannot be returned for change of mind due to health and hygiene regulations. Returns are accepted only for damaged, defective, or wrong items — see our Refund, Returns & Warranty Policy for full details.

Yes, reusable devices like IQOS are covered by manufacturer warranty against manufacturing defects under normal use. Physical damage and misuse are not covered. Full terms are on our Refund, Returns & Warranty Policy page.

Card refunds typically take 5–10 business days after approval. Cash on Delivery refunds are issued as store credit or bank transfer, as arranged with our support team.

No, you can check out as a guest with just your name, phone number, and delivery address. Creating an account is optional and helps you track past orders faster.

The fastest way is WhatsApp at +971 50 590 1985. You can also call us directly or use the contact form on our Contact Us page.

No problem — reach out directly via our Contact Us page and our team will get back to you, usually within a few hours.